TERMS AND CONDITIONS

Welcome to Melissa Kilner Fitness. Below are the Terms and Conditions for working with our company, and, upon signing, replaces any previous terms you may have signed in connection with our business. As a client of Melissa Kilner Fitness, you confirm that you are of legal age in your country to participate in our services. 

Minimum Commitment 

  • Online Coaching 

Online coaching services provided by Melissa Kilner Fitness have a minimum 12-week commitment period. You are expected, and required to commit to this term upon signing up for your chosen service. You are also required to pay an initial start up fee of $90.00 to commence online coaching

If you decide to cancel during this period, you will be required to pay the 12 weeks in full. After the 12 week period, all services will continue on a weekly basis.  


  • Face to Face Coaching 

There is no minimum commitment for PT sessions with Melissa Kilner Fitness but you are required to abide by the cancellation notice periods.

The direct debit will continue weekly and the client will continue to be debited as they remain training with Melissa Kilner Fitness.


Payment of Service 

  1. You will be required to pay for your services via Stripe direct debit through Kahunas

  2. You may be subject to a 2.9% + $0.30 transaction fee. 

  3. For online coaching clients you will be required to pay for an initial starting fee.

  4. You may choose to pay in weekly instalments via direct debit. 

  5. If a payment fails, you will be required to make payment at your first convenience. If you do not, you will be at risk of your service being put on a temporary or permanent hold. 

  6. In the event of a payment failure, a dishonour fee may be applied.  The payment system will automatically try to recharge your card. 

  7. If you have any changes to your bank card, bank account or payment method, you are required to let Melissa Kilner Fitness know immediately and inform via email. 

  8. We may at any time, at our discretion, adjust the cost of your online coaching at the end of your minimum commitment period. If this is to occur, we are required to provide you at least 14 days’ notice in writing to your nominated email address. This will come into effect in your next payment following the end of the notice period.

  9. Refunds are not applicable with your service.

Cancellation of your service 

  • Online Coaching 

You are required to provide 14 days notice to cancel your service. If you are within your minimum commitment period, you are to provide as much notice as possible that you would like to cancel your service at the end of the period. Cancellation notices are to be provided in writing to hello@melissakilner.au. 

Melissa Kilner Fitness is understanding of exacerbating circumstances and has the authority to waive cancellation fees under suitable circumstances.  


  • Face to Face Coaching service 

You are required to provide 14 days notice to cancel your service. If you are within your minimum commitment period, you are to provide as much notice as possible that you would like to cancel your service at the end of the period. Cancellation notices are to be provided in writing to hello@melissakilner.au. 

Melissa Kilner Fitness is understanding of exacerbating circumstances and has the authority to waive cancellation fees under suitable circumstances.  


  • Face-to-face session 

A minimum of 24 hours notice is required if you wish to cancel or reschedule your session. If a cancellation is to occur within the 24 hours of your session, you will forfeit the cost & your session

If you choose to cancel your services please provide Melissa Kilner Fitness with as much notice as possible & must be outside of the minimum 24hours cancellation notice prior to any session booked in.

Melissa Kilner Fitness is understanding of exacerbating circumstances and has the authority to waive cancellation fees under suitable circumstances. 


Pause Periods 

  1. Your service can be put on hold for up to 5 weeks following your minimum commitment period over the space of 1 year.

  2. You are to provide at least 5 days notice for your service to be paused. 

  3. Pause periods are not valid in your minimum commitment period. 

  4. Your program will be put on hold, and your app access may be removed during this time period. 


Medical Disclaimer 

  1. Upon signing up with our program, you will be required to fill in a PARQ form through our training app. If you disclose any pre-existing medical conditions and/or disability, you will be required to provide a doctor's referral. 

  2. Melissa Kilner Fitness will be providing you with advice, techniques and instructions on how to complete physical activities. You understand you are solely responsible for your safety and wellbeing when training. 

  3. You agree to not hold Melissa Kilner Fitness available for any injuries or medical conditions that may occur during your time with Melissa Kilner Fitness. 

  4. You understand that any advice provided to you is not medical advice, nor do they substitute for a consulting professional 

  5. You acknowledge that any nutritional advice provided by Melissa Kilner Fitness is general in nature and may not be tailored to your specific needs or medical conditions. For detailed nutritional guidance, you should consult a registered dietician and/or a general practitioner.

  6. You understand that we do not provide diagnosis, treatment or advice outside of our scope of work. 



Liability 

  1. We do not accept liability or any injury or illness sustained during or after our service. By using our service, you accept all risks and take responsibility for your own safety. 

  2. You understand that results are not guaranteed, and it is solely your responsibility to ensure you are following the guidance of your program to assist in achieving results.

Service Terms 


Communication 

  1. You are expected to respond in a timely manner and be polite in your communication with Melissa Kilner Fitness 

  2. Derogatory comments, defamation or slurs will not be tolerated and your service will be cancelled immediately. 


Check-Ins 

  1. You are expected to complete your check-in on time. If you do not, you accept that your results may be impacted. 

  2. If you do not submit your check-in on time, your check-in may be missed and reviewed in the following week. 


Intellectual Property 

  1. You understand that Melissa Kilner Fitness may use your videos and/or photos of the client to market and promote their service. You are not entitled to any compensation of this use. 

  2. You will gain access to educational content including but not limited to e-books, meal plans, nutrition guides, and spreadsheets. You are not permitted to copy or distribute this. If you do, your service will be cancelled immediately. 


Personal Information 

  1. You understand that your personal information will be collected and stored for the purpose of your service. Your personal information will be kept confidential and will not be shared with a third party without your consent. 

  2. Upon signing up for online coaching services, you hereby consent to being added to the email mailing list of Melissa Kilner Fitness. You acknowledge that you may receive promotional and informational emails from Melissa Kilner Fitness, and may opt-out of the mailing list at any time by following the unsubscribe link provided in the emails.